Customer Care

InfoVista takes a long term view on customer satisfaction through continuous product support. This is done by offering a variety of Customer Support services for all InfoVista products and solutions. Software maintenance and updates are provided along with technical support from our global Support Centers.

The following list reflects the key services you will benefit from when using the InfoVista Customer Portal.

Customer Support Access

A regional network of global customer care centers provides access to the Customer Support Organization for all technical questions on InfoVista Software.

Online Support Services

Through our comprehensive product Knowledgebase, you can find answers to frequently asked questions, solutions to common problems and up-to-date product and technical information (release notes, technical notes and other documentation). You may also submit, track and manage your service requests 24 hours a day, 7 days a week.

Electronic Delivery Services (Product Downloads Center)

An active Support maintenance contract grants you access to our Product Downloads Center that provides online access to InfoVista-purchased products, 24 hours a day, 7 days a week.

Releases and Patches

New releases, upgrades and patches are posted regularly providing you access to our latest features and innovations.


All on-line delivery of customer care is accomplished through our self-serve portal.
Just enter your 15-digit product ID below and click login to enter.

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